Managing Communication to Avoid Preventable Crises
Failures in engineering projects are due to miscommunication almost as much as they are due to mechanical or software faults. However, even though communication is paid ‘lip service’ in engineering training, there is a need for a systematic approach to situations in high risk of communication breakdown. In this workshop we will analyze the communication factors present in some major documented cases where engineering projects led to safety or security crises In the workshop we will overview the field of crisis communication, including communication that led to a crisis, and we will invite participants to discuss their experiences of miscommunication.
Participants in the workshop will be engineers or communication specialists interested in improving the communication practices of specialists with non-specialists, such as managers and users. They should come prepared to share experiences from their own work or research. The main objective of the workshop is to identify effective communication practices in preventing and managing risk and crisis.The workshop is also intended as a forum to create networking in engineering crisis communication research, and to initiate possible future research collaborations.
At the workshop, the participants will explore:
- Main concepts and principles of crisis communication
- The role of communication in project challenges and failures
- Some tried methods of ensuring effective communication in engineering projects
- Potential strategies to improve future practice.